Customer Service Representative

 

**Solely considering applicants residing in Canada

FinSANA

We are a global fintech company that specializes in catering to underserved and underbanked consumers. Our organization has a passion for helping people financially through our technology solutions which has allowed us to serve millions of consumers globally.

 

Headquartered in Montreal, Canada with offices in the United States and Latin America, we encourage personal and professional growth in equal measures. To create the best possible experience for our employees, we continuously invest in our teams and provide opportunities for growth.

We’re looking for an enthusiastic Customer Service Representative who believes in great customer support and is passionate, driven and eager to learn new things.

Duties & Responsibilities:

  • Provide impeccable support and service to customers by phone, e-mail and live chat;
  • Identify customer product needs and ensure follow ups;
  • Provide answers to questions about the application process and customer status;
  • Resolve simple and complex problems/complaints.
  • Work closely with team members to help develop new processes and strategies to always be bettering our customer’s experience.

Requirements:

  • Self-starter that takes initiative professionally to grow and develop on your own.
  • Active/attentive listener with strong verbal and written abilities.
  • Able to adapt to change, new innovations and technology upgrades.
  • Fully Bilingual (English and French communication skills)

Benefits:

  • Health, Dental, Life Insurance for you and your family
  • Competitive wages
  • Paid personal and sick days
  • 1 on 1 paid training
  • Casual dress code
  • Family-friendly, accessible location – 5-10 minute walk from Metro De La Savane
  • Flexible hours (Monday to Friday)
  • Strong culture and values centered around support and inclusiveness for all our employees.
  • Beverages and snacks
  • Employee Referral Program
Job Type: Full Time
Job Location: Montreal

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